Introduction

At Dealpify (https://dealpify.com), We Are Committed To Providing Our Customers With High-Quality Digital Products, Including E-Books, Software, Videos, Graphics, Templates, Comics, Video Storybooks, Children’s Storybooks, And Much More. However, We Understand That There May Be Occasions When You Need To Return A Product, Request A Refund, Or Cancel An Order. This Comprehensive Policy Is Designed To Provide Clear Guidelines On How We Handle Returns, Refunds, And Cancellations.

We Aim To Be Transparent, Fair, And Compliant With International Consumer Protection Laws. Our Policy Is Tailored To Ensure That Customers Across The Globe Have A Seamless And Hassle-Free Experience.

By Using Our Website, You Agree To The Terms Outlined In This Policy.

Scope Of The Policy

This Policy Applies To All Digital Products Sold On Dealpify, Regardless Of The Customer’s Country Of Residence. It Covers The Following Scenarios:

Returns: Situations Where A Customer Wishes To Return A Digital Product Due To Technical Issues, Misrepresentation, Or Dissatisfaction.
Refunds: Instances Where A Customer Is Entitled To A Full Or Partial Refund Based On The Return Or Specific Circumstances, Such As Duplicate Purchases Or Non-Delivery Of The Product.
Cancellations: The Process For Canceling Orders, Including Subscription-Based Products, Before Or After The Product Has Been Delivered.

This Policy Is Designed To Be In Compliance With International Consumer Protection Laws, Including The Consumer Rights Directive In The European Union, FTC Regulations In The United States, And Other Relevant Laws In Countries Like Canada, Australia, United Kingdom, France, Germany, Spain, And Asian Countries.

Returns Policy

Digital Products And Their Nature

As Dealpify Deals Exclusively With Digital Products, Returns Operate Differently From Physical Goods. Once A Digital Product Is Delivered Or Downloaded, It Is Generally Non-Returnable Due To The Nature Of Digital Goods. However, We Have Certain Conditions Where Returns May Be Considered:

Technical Issues: If A Digital Product Is Delivered In A Corrupted Or Unusable Format, We Will Offer Assistance In Resolving The Issue. If The Problem Persists And Cannot Be Fixed, A Return And Refund May Be Issued.
Misrepresentation: If The Product Does Not Match Its Description Or Promotional Materials (I.E., Misleading Or Inaccurate Information), You May Be Eligible For A Return.
Accidental Purchases: In Some Cases, If You Have Accidentally Purchased The Wrong Product, A Return May Be Considered, Provided That The Product Has Not Been Downloaded Or Accessed.

Return Process

To Initiate A Return, You Must Contact Our Customer Support Team Within 3 Days Of Purchase Through Dispute Form. In Your Dispute Form, Please Include:

Your Personal Detail
Your Order Number
The Product Name
The Reason For The Return
Any Screenshots Or Documentation To Support Your Claim (If Applicable)

Our Customer Support Team Will Review Your Request And Respond Within 5-10 Business Days. If The Return Is Approved, You Will Be Eligible For A Refund Or Store Credit As Outlined Below.

Exemptions To Returns

There Are Certain Cases Where Returns Will Not Be Accepted:

Downloaded Products: Once A Digital Product Has Been Downloaded Or Accessed, Returns Are Not Typically Allowed Unless The Product Is Faulty Or Misrepresented.
Subscription Services: For Subscription-Based Products, Returns May Be Limited Based On The Usage Of The Service Or Content Accessed During The Subscription Period.

Refund Policy

Our Refund Policy Is Designed To Provide Fair And Transparent Guidelines For Issuing Refunds To Customers Who Have Experienced Problems With Their Purchase. Dealpify Offers Refunds In The Following Circumstances:

Eligibility For Refunds

Technical Issues: If You Encounter A Problem With A Digital Product That Prevents You From Accessing Or Using It, And The Issue Cannot Be Resolved By Our Support Team, You May Be Eligible For A Refund.
Duplicate Purchases: If You Accidentally Purchase The Same Product More Than Once, We Will Refund The Duplicate Purchase.
Non-Delivery: If You Did Not Receive The Product You Purchased Due To A System Error Or Email Delivery Failure, You Are Entitled To A Refund.
Misrepresentation: If The Product You Received Significantly Differs From The Product Description Or Promotional Materials, You May Request A Refund.

Refund Process

To Request A Refund, Please Follow The Same Steps As The Return Process By Contacting Through Dispute Form. In Your Dispute Form. Be Sure To Include The Following Information:

Your Personal Detail
Your Order Number
The Product Name
The Reason For The Return
Any Screenshots Or Documentation To Support Your Claim (If Applicable)

Once We Receive Your Request, Our Customer Support Team Will Review It And Respond Within 5-10 Business Days. If The Refund Is Approved, The Amount Will Be Credited Back To The Original Payment Method Or Issued As Store Credit Or A Gift Card, Depending On Your Preference.

Refund Time Frame

Refunds Are Typically Processed Within 5-10 Business Days. However, The Time It Takes For The Refund To Appear In Your Account May Vary Depending On Your Payment Provider.

Partial Refunds

In Some Cases, A Partial Refund May Be Issued If You Have Used Part Of A Subscription-Based Service Or Accessed Part Of A Product Before Requesting The Refund. This Will Be Determined On A Case-By-Case Basis.

Non-Refundable Circumstances

Refunds Will Not Be Issued Under The Following Conditions:

Change Of Mind: If You Change Your Mind About The Purchase After Downloading Or Accessing The Product, A Refund Will Not Be Provided.
Unauthorized Purchases: If A Purchase Was Made Using Your Account Without Your Authorization, We Recommend That You Report The Issue To Us Immediately. However, We Are Not Obligated To Issue A Refund For Unauthorized Purchases Unless There Was A Breach Of Our Security Measures.

Cancellation Policy

Cancellation Of Orders

Orders For Digital Products Can Be Canceled At Any Time Before The Product Is Delivered Or Downloaded. Once The Product Has Been Delivered Or Downloaded, Cancellations Are No Longer Possible, Except In Cases Of Duplicate Orders Or Misrepresentation.

To Cancel An Order, You Must Contact Us Within 1 Hours Of Placing The Order Through Dispute Form. Be Sure To Include Your Order Number And The Product Name In Your Cancellation Request.

Cancellation Of Subscriptions

For Subscription-Based Products, You May Cancel Your Subscription At Any Time By Accessing Your Account Settings Or Contacting Customer Support. Once Canceled, You Will Continue To Have Access To The Subscription Content Until The End Of The Current Billing Cycle.

Automatic Renewal And Cancellations

If You Have Purchased A Subscription, It Will Automatically Renew At The End Of Each Billing Cycle Unless You Cancel It. You Will Be Notified In Advance Of Upcoming Renewals, And You Can Cancel The Subscription Before The Renewal Date To Avoid Being Charged For The Next Billing Cycle.

Cancellations Of Subscriptions Are Not Retroactive, And You Will Not Be Refunded For The Remaining Days In The Current Billing Cycle. However, You Will Continue To Have Access To The Service Until The End Of The Period You Paid For.

Store Credit And Gift Cards

Instead Of A Refund, Dealpify May Offer Store Credit Or A Gift Card As An Alternative. This Option Can Be Useful For Customers Who Intend To Make Future Purchases On The Platform.

Using Store Credit

Store Credit Can Be Used To Purchase Any Product On Dealpify And Does Not Expire. It Will Be Applied Automatically At Checkout If There Is Sufficient Credit In Your Account.

Issuing Gift Cards

Gift Cards Can Be Issued As A Form Of Refund Or Compensation For Technical Issues, Misrepresentation, Or Duplicate Purchases. Gift Cards Are Also Available For Purchase On Our Platform And Can Be Redeemed For Any Product On Dealpify.

Gift Cards Are Non-Refundable And Cannot Be Exchanged For Cash.

Legal Compliance And Consumer Rights

As An International E-Commerce Platform, Dealpify Is Committed To Complying With Consumer Protection Laws In The Countries We Serve. This Policy Is Designed To Meet The Requirements Of:

EU Consumer Rights Directive: This Directive Ensures That European Customers Have The Right To Request Refunds And Cancellations For Digital Goods Under Certain Conditions.
FTC Regulations (United States): We Adhere To FTC Guidelines Regarding Digital Commerce And Consumer Rights.
Australian Consumer Law: Australian Customers Are Protected Under The Australian Consumer Law, Which Guarantees Their Right To A Refund If A Product Fails To Meet The Description Or Is Faulty.
Canadian Consumer Protection: In Canada, We Comply With Federal And Provincial Consumer Protection Laws.
UK Consumer Contracts Regulations: We Abide By The UK’s Regulations, Which Offer Protection For Digital Purchases.

Changes To This Policy

Dealpify Reserves The Right To Modify Or Update This Return, Refund, And Cancellation Policy At Any Time. Any Changes Will Be Posted On This Page, And The Last Updated Date Will Be Indicated At The Top Of The Policy.

Conclusion

Our Return, Refund, And Cancellation Policy For Digital Products Reflects The Unique Nature Of Digital Goods And Our Commitment To Delivering High-Quality Content. While Refunds Are Rare Due To The Instantaneous Delivery Of Digital Products, We Understand That Technical Issues And Errors Can Occur. In These Cases, We Aim To Be As Accommodating As Possible, Primarily Offering Store Credits Or Gift Cards. Please Remember To Review All Product Details Before Purchase And Contact Us If You Need Assistance.

If You Have Any Questions Or Concerns About This Return, Refund And Cancellation Policy For Digital Products Or Your Payment, Please Contact Us Using The Information Below:

Email Us: Click Here
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We Appreciate Your Understanding And Thank You For Choosing Dealpify.